Lipa Later attempts to repossess these items but that also ends up being an exercise in futility as most of the clients provided false address information in the first place. The result has been that close to 50% of Lipa Later’s clients are bad customers who do not pay for items that they collect. The company relies on a client’s MPESA data which we all know can be misleading as people use Mpesa for their side hustles, chamas and many other things. The company does not collect customers bank statements and payslips like most banks and financial institutions do.
One of the major failings of the company is the credit evaluation process. Lipa Later has to conduct credit checks on the customer using scanty information – more on this below.Lipa Later has to pay the store upfront or based on the credit terms agreed which often is less than 30 days from date of purchase.The issue with this from the company’s side is that: That means the customer can walk in to a store and after a few weeks, he will receive the item without paying a single cent.
Lipa Later is a company that was formed on a great idea of allowing Kenyans to buy goods and pay for them in installments. The CEO and COO of the company are willing to go to all possible lengths to ensure that the rot within the company does not get out.Īllow me to give you an insider’s perspective of this rot that I speak of. The Management of Lipa Later are intent on muzzling the truth about mismanagement at the company.
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